Jane bought a ticket-intanethi ukuze U concert kwi-Ireland
Phantsi EU imigaqo, trader kufuneka nokulungisa, buyisela, ukucutha ixabiso okanye kukunika a refund ukuba ngaba izinto ezithengiweyo jika phandle ukuba abe faulty okanye musa ukujonga okanye umsebenzi njengoko yapapashwa
Ukuba ufuna bought imveliso okanye inkonzo usebenzisa i-intanethi okanye ngaphandle i-shop (yi-imfonomfono, i-imeyili ukuze, ukusuka emnyango ucango salesperson), ukwanalo ilungelo lokurhoxisa kwaye kubuyela oda yakho ngaphakathi kweentsuku ezilishumi elinesine, ngaso nasiphi na isizathu kwaye ngaphandle ulungelelaniso.
Ukuba usoloko banelungelo ubuncinane -unyaka isiqinisekiso akuvumelekanga iindleko, kungakhathaliseki nokuba ngaba bought yakho izinto kwi-intanethi, kwi-shop okanye nge-imeyili ukuze. Lo -unyaka isiqinisekiso yakho ubuncinane ekunene, nangona kunjalo yesizwe imigaqo yakho ilizwe nokunika ngaba isithuba umyalelo wokhuselo. Ukuba ngaba izinto ezithengiweyo naphi na kwi-EU jika phandle ukuba abe faulty okanye musa ukujonga okanye umsebenzi njengoko yapapashwa esikhe sasebenza, umthengisi kufuneka nokulungisa okanye zitshintshe simahla okanye kukunika a ixabiso reduction okanye epheleleyo refund. Uyakwazi idla kuphela buza kuba inxalenye okanye ngokupheleleyo refund xa akunakwenzeka nokulungisa okanye indawo izinto. Iivenkile okanye manufacturers uya rhoqo kunikela ufuna i-ezongezelelweyo abarhwebayo isiqinisekiso (okukwaziwa ngokuba 'isigunyaziso'), noba ibandakanywe ixabiso imveliso okanye kwi-i-ezingaphezulu iindleko. Oku kunokwenziwa kukunika ngcono ukukhuselwa, kodwa unako zange buyisela okanye ukucutha ubuncinane -unyaka isiqinisekiso, apho ukuba usoloko kuba phantsi EU imithetho. Ngokufanayo, ukuba i-shop sells kuwe omtsha imveliso ngakumbi cheaply kwaye amabango ukuba kufuneka akukho siqinisekiso, oku kuthetha ukuba kuphela ukuba akunyanzelekanga nayiphi na enye umyalelo wokhuselo. Ukuba usoloko kuba ilungelo a -unyaka isiqinisekiso ngaphandle kwentlawulo ukuba imveliso ajongise phandle ukuba abe faulty okanye hayi njengoko yapapashwa. Carla bought a hairdryer nge -nyanga nomthengisi bafanele ukubonisa ke isiqinisekiso. Xa oko waphula emva isibhozo zidlulileyo, wathabatha ke emva shop. I-shop druid waxelela wakhe ukuba wakhe isiqinisekiso kokuba usebenzise ngaphandle kwaye ukuba yena akazange anelungelo lokuba a refund. Carla kolawulo lwabo ulawulo ngokwasemthethweni pointed phandle ukuba yena waba epheleleyo -unyaka isiqinisekiso ngaphandle kwentlawulo phantsi EU consumer protection umthetho, kwaye ukuba nomthengisi bafanele ukubonisa ngu -nyanga isiqinisekiso kuphela wanikela ezongezelelweyo iinkonzo. Kuthengwa impahla ukuba ufuna ukuthenga ukusuka trader bamele kanjalo ukhuselwe ubuncinane -unyaka isiqinisekiso. Nangona kunjalo, izinto ezithengiweyo kwi private abantu akunjalo, igqunywe. Kwezinye EU amazwe, xa ufuna ukuthenga kuthengwa impahla uyakwazi umi kunye trader kwi siqinisekiso ixesha ngaphantsi kweminyaka emibini. Nangona kunjalo, kuya kufuneka ibe akukho shorter ngaphezu konyaka omnye yaye kufuneka kucacisiwe ngexesha yokuthenga. -unyaka isiqinisekiso ixesha iqala msinyane ufumana yakho izinto. Ukuba yakho izinto yaphula ngaphakathi ezi emibini, trader rhoqo sele ukuba anike isisombululo. Kwezinye EU amazwe ukwanalo ilungelo isicelo a ichiza kumvelisi. European Consumer Iziko kulo ilizwe lakho unako ukunceda ukuba unengxaki kunye ngaba izinto ezithengiweyo okanye ukusuka komnye EU lizwe. Ngaphezulu oluneenkcukacha ulwazi malunga yakho amalungelo phantsi kwe-national umthetho, khangela imigaqo ethile kwi-isemthethweni iziqinisekiso kwaye abarhwebayo iziqinisekiso kuba eyelizwe made yakho yokuthenga: Kwi-EU kufuneka ilungelo kubuyela purchases zenziwe kwi-intanethi okanye ngokusebenzisa ezinye iintlobo umgama bathengise, ezifana yi-umnxeba, i-imeyili ukuze okanye ukusuka emnyango ucango salesperson, ngaphakathi kweentsuku ezilishumi elinesine kuba epheleleyo refund.
Ungakwenza oko ngaso nasiphi na isizathu - kwa ukuba ngokulula itshintshe ingqondo yakho.
I-cooling ngaphandle ixesha layo kweentsuku ezilishumi elinesine emva umhla ufumene yakho izinto. Kuba inkonzo izivumelwano, cooling ngaphandle ixesha layo kweentsuku ezilishumi elinesine emva imini nawe ndagqiba nemvumelwano. Ukuba cooling ngaphandle ixesha layo kwi non-zeentsuku, yakho deadline ngu eyandisiweyo umhlaba elandelayo zeentsuku. Yena ndawufumana zilandelayo ngosuku ukuba yena kuya kufuneka ukuba ube ngaphandle kweli lizwe kwi concert umhla kwaye balingwe ukurhoxisa yakhe lenqwelomoya. Nangona kunjalo, i-intanethi trader wala rhoxisa umyalelo kwaye kuyinikela a refund, njengoko ishumi elinesine-day cooling ngaphandle ixesha akuthethi ukuba isicelo concert ticket purchases. Ukuba ufuna ukuthenga izinto kwi-shop, kufuneka akukho EU isemthethweni ilungelo kubuyela izinto (kuba exchange okanye refund) ngaphandle kokuba umba yi faulty. Noko ke, abaninzi iivenkile voluntarily ivumela abathengi ukuba abuyele okanye ukutshintsha izinto ngexesha elithile sexesha, ukuba unencwadi izinto zifunyenwe. Khangela yakho kokuba zifunyenwe okanye ubuyisela umgaqo-nkqubo we-shop apho kufuneka zenziwe yakho yokuthenga ngolwazi oluthe vetshe. Kufuneka umxelele trader ukuba ufuna rhoxisa yakho yokuthenga. Akuvumelekanga ngokwaneleyo nje ukuthumela impahla umva I-trader kufuneka kukunika a imodeli ukungazibandakanyi ukusuka apho ungasebenzisa ukuba baxelele malunga isigqibo sakho, kodwa akunyanzelekanga ukuba uyisebenzise. Uyakwazi kwazisa trader kwaye thumela ikopi yakho izinto ngexesha elinye, umzekelo, ngokudibanisa a ukubhalwa ingxelo nge iimpahla ukuba uphelelwe kokubuya ngeposi, ngokuthumela i-imeyili okanye nge-kokugqiba i-intanethi ubuyisela ifomu kwi trader ke kwiwebhusayithi.
Abanye traders akavumelekanga ukuba kwentlawulo kuwe kuba ngabemi yakho izinto.
Nangona kunjalo, bamele kukuxelela kwangaphambili (phambi kwenu oda) ukuba ngaba kuza kufuneka ahlawule xa usenza kubuyela oda yakho. Ukuba babe musa kukuxelela ukuba kufuneka ahlawule kuba yakho kubuyela, trader kuya kufuneka ukuba uhlawule kuba oko. Akunyanzelekanga ukuba uhlawule naziphi na ezinye iintlawulo ukuba ufuna bengengabo ezifanelekileyo. Kuba bulky impahla (ezifana enkulu khaya nezixhobo zasekhaya okanye ifenitshala), trader kufuneka kukunika ubuncinane i-ingqikelelo iindleko kokubuya oda yakho. Bulky izinto ezithengiweyo ngaphandle-premises, ezifana yi-catalogue okanye ukusuka emnyango ucango salesperson, kwaye akhululwe kuwe kwangoko kufuneka rhoqo, nangona kunjalo, kuba yesebe eqokelelweyo yi-trader e kwezabo iindleko ezinokufumaneka. I-trader kufuneka kukunika a refund ngaphakathi kweentsuku ezilishumi elinesine kufunyanwa yakho ukucinywa isicelo. Nangona kunjalo, banako libazisa refunding kufuneka ukuba babe akhange na wafumana izinto okanye ubungqina ukuba ufuna anayithathela wabuyela kwabo. Yakho refund kufuneka kuquka naliphi weziganeko zeenqanawa imirhumo kufuneka ihlawulwe xa wena wenza yakho yokuthenga. Nangona kunjalo, trader unakho ngaphandle kwentlawulo kuwe kweenkonzo iindleko ukuba bathenge eceliweyo non-esezantsi kweenkonzo (enjalo njengoko zichaziwe kweenkonzo).
